For a purchasing or selling process, it takes a few days from the beginning of the consultation to the receipt of the goods quickly, and a few weeks, months or even a year for the slow ones (such as tools for auto parts).
During this period, everyone will spend a lot of time on it, for example, initial inquiry, quotation, price negotiation, contract signing, repeated design revisions, small troubles in the production process, and constant problem solving to ensure delivery.It's hard to keep the delivery time. At this time, you tell your customers that you can ship on time, and you are still happy to think that the goods are finally shipped. However, when your customers receive the goods and opens the package, they find that the product is damaged.
What do your customers think at this time?The customer contact with you and tell you that the packaging of the received product is bad, resulting in a certain degree of damage to the product. You explain to the customer that the product was well packaged when it was shipped.
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